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Warranty and Return Policy

​QuantumZERO - CustomerFIRST®

Product Warranty
QuantumZERO offers its customers with warranty of 1.5 years from the date of purchase.
Please write to us with your Order ID at support@quantumzero.in. We attend to warranty claims responsively, with priority and time bound. We respond to all emails within 12 work-hours

7 Days Money Back Guarantee*
We're so confident that you'll love QuantumZERO products, we give you 7 days to make sure it's right for you! 
If you are not completely satisfied with your purchase, simply write to support@quantumzero.in within 7 days of delivery to return your purchase and receive payment refund.
*Terms and conditions apply: customer need to return the purchase to us bearing the return courier charges; forward courier charges and payment gateway charges would be applied on the refund amount.

Shipment Policies
We ship to any location across India through our courier partners.
Shipment cutoff time 1 PM. Orders received till 1 PM are shipped on the same day. All orders are dispatched within 1 business day and delivered in 1-2 business days. Products with battery (power banks) may have to be transported by road may take more time for delivery.
We have partnered with best courier companies to ensure safe and fast delivery of the purchases
We ship from Monday through Saturday excluding Sunday and public holidays.
Shipment Tracking number will be shared with the buyer.
Shipment progress is constantly monitored and updated to the buyer periodically till delivery.
If the packing is found to be tampered before the delivery of the product, buyer should not accept the delivery and should inform our customer support immediately. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
All purchases will be shipped with the original tax invoice.

Cancellation Policies
You can cancel your order writing to our customer support: support@quantumzero.in, before the order is shipped. Your payment would be refunded withholding the payment gateway charges for prepaid orders. Complete payment would be refunded for COD orders. Unfortunately, an order cannot be cancelled after the shipment dispatch.